Refund, Return, Replacement & Warranty Policy

Fab Labs accepts eligible return requests submitted within 14 days of delivery.

Unless otherwise required by applicable law, returned products must:

• be in the same condition in which they were received;
• be unworn;
• be unwashed;
• be unused; and
• include the original packaging where reasonably applicable.

Proof of purchase or the order number may be required.

To request a return, contact:

support@fablabs.ca

Do not ship anything back until Fab Labs has provided return instructions or authorization.

The 14-day return period is a voluntary return policy and does not limit any statutory cancellation, warranty, refund, replacement, or other rights that may apply under applicable law.

Products that have been custom printed, decorated, embroidered, modified, or otherwise personalized specifically for a customer are generally final sale and are not eligible for return or exchange simply because the customer changes their mind.

Unless otherwise required by applicable law, Fab Labs does not accept returns or exchanges for:

• a change of mind after production has begun;
• an incorrect size selected by the customer;
• a colour or garment style changed after production has begun;
• incorrect information supplied or approved by the customer;
• artwork, logos, text, spelling, measurements, quantities, or other information supplied or approved by the customer;
• a customer's subjective preference regarding the appearance, placement, colour, or sizing of artwork that matches the approved order.

This does not apply where the issue results from an error attributable to Fab Labs, a manufacturing defect, non-conformity with the order, or another circumstance for which the customer has a mandatory legal remedy.

Customers are responsible for reviewing and approving the information associated with their order before production.

This includes, where applicable:

• artwork;
• logos;
• spelling and wording;
• colours;
• garment selection;
• sizes;
• quantities;
• decoration placement;

Fab Labs is not responsible for errors that were supplied by the customer or clearly approved by the customer.

Fab Labs may contact a customer for clarification or approval where an issue with submitted artwork or order information is identified before production.

Nothing in this section limits any rights the customer may have where Fab Labs was responsible for the error or where applicable law provides otherwise.

Please inspect your order upon delivery and contact us as soon as reasonably possible if:

• an item arrives damaged;
• the wrong product or garment was supplied;
• the wrong size was supplied due to a Fab Labs fulfillment error;
• the quantity received differs from the quantity ordered;
• the decoration differs materially from the approved order;
• the product contains an apparent manufacturing defect; or
• another significant issue prevents the product from conforming to the order.

Please provide your order number and clear photographs or videos where possible.

Fab Labs may request additional information or ask that affected products be returned for inspection.

If the issue is confirmed to be attributable to Fab Labs, we will determine the appropriate remedy based on the circumstances and applicable law.

In addition to any warranties provided by applicable law, Fab Labs provides a 30-day commercial warranty from the date of delivery against manufacturing defects attributable to Fab Labs' production.

Depending on the product and decoration method, examples may include:

• abnormal peeling of a print or transfer;
• a significant adhesion failure caused by the production process;
• a material decoration defect caused during production;
• a production-related embroidery defect, where applicable;
• an incorrect decoration produced by Fab Labs.

The 30-day commercial warranty does not automatically cover every instance of cracking, fading, peeling, abrasion, or deterioration.

The cause and circumstances of the issue will be considered when determining whether it is a manufacturing defect or normal deterioration resulting from use.

This commercial warranty is in addition to, and does not replace, restrict, or waive any mandatory legal warranty or other right applicable to the customer.

Customized apparel and decorations are subject to normal wear.

Their lifespan can vary significantly depending on:

• frequency and intensity of use;
• garment type and material;
• decoration method;
• stretching of the fabric;
• friction;
• washing and drying practices;
• exposure to heat;
• exposure to oils, solvents, fuel, or chemicals;
• work conditions; and
• other environmental or mechanical factors.

Normal wear and deterioration caused by the conditions of use are not automatically manufacturing defects.

Examples may include deterioration caused by repeated:

• rubbing against vehicle or machinery seats;
• contact with seat belts;
• contact with harnesses;
• contact with bags or equipment;
• contact with tools;
• contact with rough or abrasive surfaces;
• stretching of the garment;
• kneeling or contact with abrasive surfaces;
• exposure to oils, solvents, fuel, or chemicals;
• exposure to excessive heat;
• industrial washing;
• improper washing or drying; or

Cracking, abrasion, fading, or deterioration in a high-friction or high-stress area is not, by itself, conclusive evidence of a manufacturing defect.

Products used in construction, excavation, transportation, mechanics, snow removal, landscaping, industrial work, or other demanding environments may experience substantially greater wear.

Fab Labs does not guarantee a specific lifespan or guaranteed appearance of a decoration based solely on the fact that a product is intended or suitable for professional use.

The condition and appearance of the product may deteriorate according to the intensity, frequency, and conditions of use.

This section does not remove or limit any mandatory legal warranty or remedy.

Customers should follow the care instructions provided on the garment and any specific care instructions provided by Fab Labs.

Unless the garment's care instructions state otherwise, we generally recommend:

• washing in cold water;
• washing garments inside out;
• using a normal or gentle cycle;
• using standard detergent;
• avoiding bleach;
• air drying when practical; and
• avoiding direct ironing over printed or decorated areas.

Following appropriate care instructions can reduce premature deterioration but cannot eliminate normal mechanical wear.

To properly investigate a claim, Fab Labs may request information such as:

• order number;
• affected product and quantity;
• close-up photographs of the issue;
• photographs showing the complete garment;
• photographs showing all affected items together;
• when the issue was first noticed;
• frequency of use;
• frequency and method of washing;
• type of use or work environment; and
• any other information reasonably necessary to assess the claim.

Fab Labs may request that one or more representative items be returned for inspection.

Submitting a claim, photograph, video, or other evidence does not by itself constitute acceptance of the claim.

Fab Labs may inspect the affected product before determining whether an issue is attributable to a manufacturing defect, fulfillment error, customer-provided information, normal wear, misuse, or another cause.

The assessment may consider:

• location of the deterioration;
• type and extent of wear;
• abrasion or friction;
• stretching;
• overall condition of the garment;
• decoration method;
• time since delivery;
• frequency and intensity of use;
• work environment;
• care and washing practices; and

Where appropriate, Fab Labs may request additional information or physical inspection before determining the appropriate resolution.

Where Fab Labs confirms an error or defect for which Fab Labs is responsible, the available resolution may include, depending on the circumstances:

• correcting the decoration;
• reprinting or replacing the decoration;
• replacing the affected product;
• replacing affected products;
• providing a credit;
• providing a partial refund; or
• providing a full refund.

The appropriate remedy will depend on the nature and extent of the issue and any applicable legal requirements.

A problem affecting only part of an order does not necessarily require replacement or refund of the entire order where the applicable legal remedy does not require it.

Where applicable law requires a particular remedy, Fab Labs will comply with that requirement.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, statutory warranty, cancellation right, refund right, replacement right, or other remedy that cannot legally be excluded or limited.

In particular, customers may have rights under applicable provincial or territorial consumer-protection legislation and, where applicable, federal legislation.

For Quebec customers, statutory legal warranties may apply to goods, including warranties relating to fitness for purpose, reasonable durability, conformity with the contract or representations, and hidden defects.

Certain online purchases may also be subject to statutory distance-contract cancellation rights where the merchant does not meet applicable disclosure, contract, delivery, or other requirements.

Accordingly, the terms "final sale," "30-day warranty," and "14-day return policy" do not eliminate rights that the law requires Fab Labs to provide.

For return requests, warranty claims, damaged orders, or other issues relating to an order, contact:

Fab Labs
support@fablabs.ca

Please include your order number whenever possible so that we can locate your order and assist you efficiently.